This Privacy Policy explains how Bloom Learning Studio Pty Ltd collects, holds, uses and protects personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website or providing personal information to us, you agree to the terms of this Privacy Policy.

Personal information we collect

We collect personal information that you voluntarily provide to us, including when you:

• Submit an enquiry through our website;

• Contact us by email, message, or other electronic means; or

• Otherwise communicate with us in person or online.

The types of personal information we may collect include:

• Your full name;

• Email address;

• Phone number; and

• Any other information you choose to include in your enquiry or correspondence.

Our website contact forms are intended for use by parents or guardians. We do not knowingly collect sensitive information (such as health or medical details) or personal information from children through our website. If we become aware that personal information has been submitted by a child without parental or guardian consent, we will take reasonable steps to delete that information.

How we use personal information

We use the personal information you provide for purposes including:

• Responding to enquiries or requests;

• Managing waitlists and contacting you about our tutoring or learning services where you have provided consent;

• Administrative, operational and record-keeping purposes; and

• Reviewing and improving our services, communications and website experience.

We do not sell, rent or trade personal information.

Storage and security of personal information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, interference, modification or disclosure.

Personal information submitted through our website may be stored using secure third-party platforms, including our website hosting provider and email service providers (such as Squarespace). These service providers may store or process information on servers located in Australia, the United States, or other jurisdictions in which they operate.

Where personal information is handled by third-party service providers, we take reasonable steps to ensure that appropriate privacy and data protection safeguards are in place.

Disclosure of personal information

We may disclose personal information to:

• Third-party service providers (including our website host and IT service providers) where necessary to operate and maintain our website and systems;

• Professional advisers, such as accountants or legal advisers, where required for business purposes; or

• Government authorities, courts or regulators where disclosure is required or authorised by law.

We will not otherwise disclose personal information without your consent.

Cookies and website analytics

Our website may use cookies and similar technologies to improve functionality, analyse website traffic and enhance user experience.

Cookies do not identify you personally. You can disable cookies through your browser settings, however doing so may affect the functionality of parts of our website.

We may also use third-party analytics services, such as Google Analytics, to collect aggregated and anonymous information about how visitors use our website.

Access and correction

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. We will respond to your request within a reasonable timeframe and in accordance with our obligations under the Privacy Act.

Third-party platforms

Our website is hosted on Squarespace. Squarespace may collect and process certain information as part of providing its services. Squarespace’s handling of personal information is governed by its own Privacy Policy, which applies in addition to this Privacy Policy.

Contact us

If you have any questions or concerns about this Privacy Policy or the way we handle personal information, please contact us at:

Bloom Learning Studio Pty Ltd

ACN: 690 484 701

ABN: 92 690 484 701

Email: hello@bloomlearningstudio.com.au

Website: www.bloomlearningstudio.com.au

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website and will apply from the date it is published.