Payment Terms

A non-refundable amount equal to one (1) session fee is payable at the time of booking for all new students. Places will not be held without payment of this amount.

Remaining term fees (less the amount paid at the time of booking) will be charged in two (2) instalments throughout the term. These instalments will be charged to the same payment method used at the time of booking and are payable in Week 1 and Week 6 of the term.

By booking a session with Bloom Learning Studio, you authorise Bloom Learning Studio to charge the payment method provided at the time of booking for all applicable fees associated with your child’s enrolment.

Late fees of 20% of the instalment amount will apply to payments over two (2) weeks overdue.

Sessions will continue for the duration of the school term. If a parent decides to withdraw their child within the term, they are still responsible for paying the full term fee.

We will only provide you with a refund of the fees paid if we are unable to continue to provide the services to you, or if we determine that it is reasonable to do so.

You acknowledge and agree that we may increase the fees from time to time at our discretion.

Semi-private Session Allocation

Semi-private session bookings are provisional. While families select a preferred day and time at booking, final student placements are confirmed after enrolments are reviewed to ensure optimal grouping based on all students’ learning needs, interests and social dynamics.

Re-enrolment

Confirmation of registration for the following term is required by the last week of the current term. Session fees for the upcoming term will be charged to your existing payment method in Week 1 and Week 6.

Make-up sessions 

We will need a minimum of 8 hours notice if your child is not able to attend their weekly session. If we are given enough notice we will make every effort to offer an alternative time within 14 days from the date of absence. Notice of absence can be provided via phone call or text to 0494 637 984. If we do not receive notification or notice is given less than 8 hours before your child’s scheduled session, the full fee for the session will be charged and no make-up session will be offered.

Attendance 

All Bloom learners are required to attend their weekly sessions for the term, unless a session is rearranged for a time that is convenient to both the tutor and the parent/guardian. Our timetable will run according to the agreed schedule. Any changes to the timetable will be communicated to parents/guardians in advance. 

It is important for all of our learners to attend their weekly sessions in order to get the maximum benefit from our cumulative approach. If our students miss consecutive sessions it is likely they will fall out of rhythm with their intended learning pathway. It is also important that children attending semi-private and group sessions all receive the same amount of learning time to ensure they do not fall behind in consolidation of concepts. Due to the high demand for our specialised services, we want to be able to provide the best outcomes for all of our enrolled students. 

Drop Off & Pick Up 

We ask our families to please arrive 5 minutes before their child’s session commences. 

Our Bloom learners must be ready to begin sessions on time. No extra time can be given at the end of a session if a student is late. We have specifically designed our waiting area to be a place to regulate nervous systems before beginning sessions. This helps to ensure a smooth and successful transition to learning. We will collect and return all learners to our waiting area. We ask that you collect your child promptly to avoid congestion. 

If you are running 5 or more minutes late to pick up your child, please send a text message so that we can organise appropriate supervision until your arrival. We understand that these things can happen from time to time and we appreciate your consideration when/if this situation occurs. 

Toileting & Bathroom Access 

All students that attend Bloom Learning Studio sessions must be toilet trained. We understand that sometimes accidents happen and we encourage all of our students to ask at any time to use the toilet as they need. To limit disruptions to sessions, we strongly encourage you to take your child to the bathroom before their session. There is toilet access on both the Ground floor and Level 4 for our families to use. 

Photography Permission

We may take photos or videos during sessions for marketing and promotional purposes. If you do not wish for your child to be included in such materials, please notify us in writing or select ‘no’ on the Student Intake Form at the time of enrolment. 

Responsibility & Accountability

The parent/guardian acknowledges that Bloom Learning Studio is not accountable or responsible for the academic success or lack thereof of the student.

The parent/guardian accordingly waives any and all claims arising out of enrolment. We are not liable for any costs incurred by you as a result of any guidance, advice, coaching, material or techniques used by us.

The parent/guardian acknowledges that all materials and resources created by Bloom Learning Studio and used during sessions or distributed to families remain the copyright of Bloom Learning Studio and agrees not to publish or distribute any portion of any materials created by Bloom Learning Studio.

The parent/guardian acknowledges that it is the responsibility of the parent/guardian to inform Bloom Learning Studio of any health concerns/allergies relating to the student prior to the beginning of the first session. 

Nothing in these terms is intended to limit or exclude any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded. 

Subject to the extent permitted by law, all terms, guarantees, representations or conditions which are not expressly stated in these Enrolment Terms and Conditions are expressly excluded.